INTRODUCTION
Here you can see our policies and procedures regarding the collection, use and disclosure of information. Also, here you will find information about Your Rights with respect to Personal Data.
The processing of personal data is carried out in accordance with the applicable legislation on personal data protection.
Before providing your personal information, you will be asked to accept our Privacy and Cookies Policy. By accepting, you agree to us collecting and processing your personal data. By using our services, you declare that you are aware of and accept our Privacy Policy.
If you do not agree, please do not use TravelOne services.
We ensure that the data you provide will not be processed and used for any other purposes outside the scope of this Privacy and Cookie Policy.
From time to time, this Privacy Policy may be amended or updated.
PERSONAL DATA ADMINISTRATOR
The name and contact information of the controller responsible for processing personal data is:
Name: TravelOne
Registered office and address of business management:
Chisinau City, 259/2 Grenoble Street.
Phone: 02210003
If you have any questions about data protection, you can send us an email at:
info@travelone.eu
DEFINITIONS
Personal data – any information relating to an identified or identifiable natural person (subject of personal data). An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity;
Processing of personal data – any operation or series of operations performed on personal data by automated or non-automated means, such as collection, recording, organization, storage, preservation, restoration, adaptation or modification, extraction, consultation, use, disclosure by transmission, dissemination or otherwise, joining or combining, blocking, deleting or destroying.
INFORMATION WE COLLECT
TravelOne undertakes to process data received and/or collected from you in accordance with applicable law for the purposes specified in this policy.
The information we collect can be divided into 2 categories:
Personal information- information you provide to us directly when you: register for an account, subscribe to news, when you make a booking/purchase a service.
Unidentifiable information - information collected automatically through technology, such as: consumer behavior and preferences.
Direct collection of information
When you register or use our services, we may ask you for information such as:
- Name, first name, gender, email address, phone number, date/month/year of birth, place of residence.
- Information about travelers, if you add them to your booking.
- Payment information.
- Other personal information, depending on the purpose.
For accounts already created, TravelOne may request additional data such as:
- Profile name.
- Acceptance of custom settings.
- Service history.
Information collection when you use the contact form
When you send us questions via the contact form, data will be stored to enable us to respond to your request. We will not share this information or use it for any other purpose without your consent.
Information collection when you use the email or call by phone
When you contact us by email or phone, your request containing personal data will be stored and processed for analysis.
Information collection when using the newsletter
When you subscribe to the newsletter, the information you provide to us will be used for this purpose. By activating the confirmation link, you confirm that you agree to us using that personal data.
Information collection when you access the website
When you visit the website, data such as IP address, device type, date and time of access and other general information is automatically collected which cannot identify you.
Cookie and other tracking technologies
When you first access the website, we will ask for your consent to place cookies on your device. This data will be collected automatically, but will not identify personal data.
If you refuse the use of cookies, you may be limited in your browsing or even unable to use the services we offer on the website.
Google Analytics
We use Google Analytics - a web analytics service provided by Google.
Google Analytics uses cookies and other browser technologies to analyze and recognize user behavior. It records the number of visits to our website, the individual pages users have visited and the length of stay. This information is also used to compile reports on site activity.
We process the data collected through Google Analytics for the purpose of optimizing our website.
Facebook Pixels
We use the Facebook pixel provided by Facebook.
The Facebook pixel is a segment of JavaScript code that creates a direct link between your visit to our website and Facebook. When the pixel is loaded, Facebook places cookies on your computer that allow Facebook to track your actions as a user. This data is stored and processed by Facebook. You should note that when Facebook places cookies, they may use them to track your browsing behavior on other websites.
By using Facebook pixels, we want to make sure that our Facebook ads respond to the potential interest of users and are not annoying. This allows us to evaluate the effectiveness of Facebook ads for statistical and market research purposes by tracking conversions.
HOW WE USE THE INFORMATION
Reasons for processing personal data
We use data in accordance with the terms of our Privacy and Cookie Policy.
TravelOne may process personal data for the following purposes:
Providing our Services
We collect, store, use and process information in order to provide the services you have requested, to manage and maintain the Services, and to fulfill our obligations arising from your registration and any other agreements entered into between us.
Analysis
We collect data to better understand how users access and use our Services. For example, we may manage and track the actions of users of our Services to test, monitor and analyze the effectiveness or applicability of our Services and to understand how to improve content and features. We also use this information to diagnose and correct errors or other technological difficulties that may occur.
Conducting surveys
TravelOne may sometimes conduct surveys. Survey participation is voluntary and the information collected will be used for research and reporting purposes so that we can become better.
Marketing and Promotions
We reserve the right, if you have given us your email address, to send offers, raffles, promotions.
We comply with the law
To fulfil our legal and contractual obligations.
DATA STORAGE
We will keep personal information for a limited period of time or until the data subject requests it.
If you create an account, we will keep the information until you delete it.
We take reasonable measures to ensure that personal data is deleted or anonymized after the purposes for which it was collected have been fulfilled.
DISTRIBUTION AND DEVELOPMENT OF INFORMATION
We do not share or disclose your personal information except as listed here:
Publicly available information
Any information or content you post willingly.
Aggregated and non-identifying information
We may publicly share or otherwise disclose aggregated data results about our users to third parties. In these cases, we do not disclose any personally identifiable information to these entities.
Third parties - commercial partners and service providers
We share your personal information with third party providers of the Services offered on the site in order to provide the Service requested by you. We also share your personal information with third parties that we have designated to perform certain functions and services on the Site, such as hosting, analytics, fraud protection, etc. These entities have access to your personal information only to the extent necessary to perform their functions and are obligated to protect the privacy and security of such personal information. They are required not to use, sell, distribute or modify this information in any way other than to provide the services requested.
Raffles, Contests and Promotional Offers
We may run raffles, competitions and other promotions, which may require registration. By participating, you agree to the official rules for running that Promotion. If you choose to participate in a Promotion, your personal information may be disclosed to third parties or the public by placing a winners list.
Consent
We may share your information in other ways if you have asked us to or given us consent.
CHILD PROTECTION
Children under the age of 16 are not allowed to create an account or otherwise use our Services.
YOUR RIGHTS CONCERNING THE MANAGEMENT OF YOUR INFORMATION
The right to information, access, correction and portability of your data
If you have registered an account, you have the possibility to access, correct, delete or modify the personal data that you have provided to us and that is associated with your account. If you choose to provide us with personal information, we encourage you to update your information regularly to ensure that we have accurate information.
You have the right to request that we change, update or correct your data in certain cases, especially if they are inaccurate.
Data deletion
You can request that we delete your personal data (for example, where we no longer have to provide you with Services). We will make commercially reasonable efforts to honor your cancellation requests. However, please note that we may need to retain certain information for record-keeping purposes.
Restriction of processing, objection to processing or withdrawal of consent
You can request us to stop using your personal information.
Where we invoke your consent to the processing of personal data, you have the right to refuse it.
If you have agreed to us using your personal information for a particular purpose, you have the right to change your mind any time, but this will not affect the processing that has already taken place.
It is important to note that some services will not be available if you revoke your consent or if you refuse to give us certain information necessary to provide the service.
The right to refuse e-mails
Once you join our Services by creating an account, we may send you emails to inform you about current activities, offers or competitions. If you no longer wish to receive such emails, you may exercise your right to opt-out by following the instructions in each message sent for marketing purposes.
LINKS TO OTHER SITES
Our Services may contain hyperlinks and directories to third-party websites or services that are not owned or controlled by TravelOne. If you choose to open a hyperlink or directory to another page, you will leave our Services and be redirected to that website. These other websites may set their own cookies, collect data, or request personal information from you. TravelOne states that it has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.