These Terms and Conditions govern the relationship between FLYGROUP LLC, operating under the brand TRAVELONE (hereinafter “the Agency”), and the customer (hereinafter “the Client”).
By purchasing a flight ticket through our website, the Client confirms that they have read, understood, and accepted these Terms and Conditions in their entirety.
The Agency acts solely as an intermediary between the Passenger and the airline. The Agency is not a carrier and does not operate flights.
The contract of carriage is concluded directly between the Passenger and the airline and is subject exclusively to the airline's own terms and conditions of carriage.
The total price displayed at checkout may include:
The Agency's current service fee schedule is published on the website at www.travelone.eu/fees and is presented to the Client prior to payment confirmation. Service fees are non-refundable in all circumstances, including in cases of voluntary cancellation, airline-initiated cancellations, or force majeure events.
Changes and cancellations are governed primarily by the fare rules of the airline. The Agency applies such rules faithfully and without modification.
(a) any airline penalty fees;
(b) the fare difference between the original and new ticket;
(c) the Agency's processing fee as disclosed at the time of request
Airlines may unilaterally change schedules, routes, or cancel flights. Such decisions are beyond the Agency's control and responsibility.
In the event of an airline-initiated significant change or cancellation, the Passenger may be entitled, in accordance with applicable air carrier regulations and the airline's own policies, to:
The Agency will act as a facilitator between the Passenger and the airline but shall not be financially responsible for compensating the Passenger for losses arising from airline decisions.
A "no-show" occurs when a Passenger fails to check in or board a confirmed flight without prior cancellation. In such cases:
Where an itinerary is composed of two or more independently issued tickets (a "self-connection"), the following applies:
Low-cost airline tickets are subject to specific restrictions. Passengers booking with low-cost carriers should note that:
The Agency is not responsible for additional services purchased directly from the airline after ticket issuance.
The Passenger bears sole responsibility for:
TRAVELONE accepts no responsibility for denied boarding or denied entry resulting from insufficient, expired, or incorrect travel documentation.
The Passenger is responsible for providing complete, accurate, and up-to-date personal and booking details at the time of purchase.
Name corrections after ticket issuance are subject to airline approval and may not always be possible. Where permitted, name corrections may incur airline penalties and Agency processing fees. The Agency is not liable for tickets rendered unusable due to incorrect information provided by the Passenger.
Baggage policies, including allowances, restrictions, and fees, are determined exclusively by the airline and are subject to change
The Agency is not responsible for:
Claims for lost or damaged baggage must be addressed directly to the airline and, where applicable, to the relevant airport authority.
The Agency shall not be held liable for:
All such responsibilities lie with the airline, airport operator, or relevant authority, as the case may be.
The maximum liability of the Agency for any claim arising out of its services is limited to theAgency service fee (TSF) paid by the Client for the specific transaction giving rise to the claim.
The Agency shall not be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to:
In such circumstances, the Agency will make reasonable efforts to assist affected Passengers and communicate available options promptly
Personal data collected in connection with ticket purchases is processed by FLYGROUP SRL in accordance with Law no. 133 of 08 July 2011 on Personal Data Protection of the Republic of Moldova and other applicable data protection legislation. The supervisory authority for data protection matters in the Republic of Moldova is the National Center for Personal Data Protection (Centrul Național pentru Protecția Datelor cu Caracter Personal – CNPDCP), reachable at www.travelone.eu/en/About-us/Privacy-Policy The supervisory authority for data protection matters in the Republic of Moldova is the National Center for Personal Data Protection (Centrul Național pentru Protecția Datelor cu Caracter Personal – CNPDCP), reachable at www.datepersonale.md.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Moldova, including in particular the Civil Code of the Republic of Moldova, Law no. 105-XV of 13 March 2003 on Consumer Protection, and the Civil Aviation Code (Law no. 3 of 07 January 2000).
Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Moldova. For disputes involving consumers, the courts of the Client's domicile may also have jurisdiction in accordance with applicable consumer protection law.
Company: FLYGROUP SRL
Brand: TRAVELONE
Registered address: MD-2012, Vasile Alecsandri 91 str. ap. 10, Chişinău, Republic of Moldova,
Email: helpdesk@travelone.eu
Phone: +373 76 500 112
Working hours: 09:00 –18:00
+373 76 500 112
helpdesk@travelone.eu
